Support & Help
Open a ticket, search the FAQ, or reach out to our support team. For account activation or SIP trunking requests include company details and expected monthly volumes.
Create a Support Ticket
Tip: For SIP trunking requests include your domain, expected monthly call volume, primary regions, and whether you'll be using Plivo directly or as a reseller.
Frequently Asked Questions
How do I activate a number?
Number activation depends on the destination country. We may require ID verification and supporting documents. See Number Activation.
What documents are required?
Commonly requested documents include company registration, proof of address, and a statement of intended use. For voice services in some regions additional carrier-level paperwork may be required.
How long does a support response take?
We aim to respond within 24 hours for P3 tickets and sooner for higher priority issues.
Can I get a dedicated account manager?
Enterprise customers are eligible for a dedicated account manager. Contact [email protected] for details.